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frequently asked questions
retail
the ingredients and nutrition information of all our products can be found on each product page under the "ingredients" tab, which is located below the product title.
not yet, but you can consider us your local store and visit our locations in oakland and santa clara.
we want nothing more than for our products to be available and accessible nationwide. please feel free to share our story with your local stores to get the conversation started!
please connect with us at contact@theshawarmaji.com and we'll be happy to talk through potential collaborations.
products and packaging
all of our products are made at our flagship in oakland, california.
we understand and really value using the absolute best and fresh ingredients we can find because that’s so we make it a point to source.
our glass jars and bottles are 100% recyclable. however, we urge you to take off all labels and the plastic lids on the spice jars before recycling, as they are not recyclable.
shipping
for health safety, we are unable to offer returns or exchanges on our food products.
however, if you are not happy with your item, feel free to reach out to our team at contact@theshawarmaji.com within 30 days and we will do our best to resolve your issue.
all orders placed monday through thursday before 3pm will be shipped on the same day. shipping transit time will vary depending on your location, the weather, and holidays. once your order is placed, you will be provided with a tracking number for your shipment.
please double-check your delivery address and the tracking information provided, and if it’s all correct, check in with your shipping provider. if that doesn’t pan out, please reach out and we’ll do our best to help you find your order.
unfortunately, due to limited resources as a small, family-run business, we are currently only shipping domestically.
please contact us immediately. we will do our best to accommodate, but changes are not guaranteed once you’ve placed your order.
